Oliva Ashworth

• Customer Assistance: Providing friendly and knowledgeable assistance to customers, helping them find products and answering questions.
• Sales Transactions: Processing sales transactions accurately and efficiently at the cash register.
• Stock Management: Ensuring shelves are well-stocked, monitoring inventory levels, and alerting management to low stock.

• Meeting clients’ expectations: Proactively engaged with clients to understand their needs and preferences, ensuring their expectations were met or exceeded through personalized service and attention to detail during their salon visits.
• Learning how to manage other people: Gained valuable leadership experience by overseeing junior staff and assisting in training new team members, which involved coordinating tasks, providing constructive feedback, and fostering a collaborative work environment.
• Prepared clients for treatment and explained salon procedures: Ensured clients were comfortably seated, appropriately draped, and fully informed about the process of their scheduled treatments, enhancing client comfort and trust in salon services.

• Scheduling Appointments: Assisting with scheduling appointments either by phone or in-person, and managing the salon’s appointment book or digital scheduling system.
• Greeting Clients: Welcoming clients as they enter the salon, providing them with robes, and directing them to the waiting area or styling station.
• Customer Service: Engaging with clients to ensure they are comfortable, offering them drinks, making them comfortable and answering any questions they might have about salon services

• Level 2 in Beauty Therapy

• Level 3 in Body and Spa Therapy

9 GCSEs passed, including English and Maths

During my work as a sales assistant, I encountered unexpected obstacles, but I approached them with determination, researching solutions, and experimenting until I found creative ways to overcome them.