Hello, I'm
Thomas Sears
About Thomas
Thomas holds three A-levels and excels in customer service, proven during his roles where he managed high-pressure scenarios with quick decision-making and effective multitasking. His leadership skills shone as he supervised teams in the absence of managers, receiving positive feedback. In his extensive work experience, he demonstrated proactive learning in various fields, enhancing communication and teamwork. Thomas's passion for football nurtured teamwork and performance under pressure, crucial for workplace success. With strong communication, problem-solving, and leadership abilities, he is poised to excel in client-facing roles, eager to contribute effectively and expand his skill set in new challenges.
0204 5203434
Work Experience
May 2024 to Present
Bar Staff
Daylight Inn
- Team Collaboration: Worked closely with fellow bar staff to meet customer needs, improving communication and teamwork skills in a dynamic, fast-paced environment.
- Proactive Learning: Actively seeking opportunities to learn by shadowing seasoned bartenders, boosting confidence and enhancing communication through real-world experience.
- Customer Interaction: Engaged with a diverse clientele, building confidence and refining ability to communicate effectively with different personalities, a crucial skill for any customer-facing role.
Summer 2022
Runner
Clearcut Pictures Ltd
- Post-Production Knowledge: Gaining knowledge of all aspects of post-production for TV by shadowing sound editors, picture editors, and colour graders.
- Team Collaboration: Working in a team of runners to service client needs, enhancing communication and teamwork skills.
- Proactive Learning: Proactively seeking additional learning opportunities by shadowing BBC editors, improving confidence and communication skills.
- Client Interaction: Handling large clients, improving confidence and the ability to communicate effectively with different personalities, an important quality in any client-facing role.
Christmas Sales Temp 2021
Sales Assistant
Boots The Chemist
- Customer Service: Providing friendly and efficient service to customers, ensuring each customer leaves satisfied.
- Quick Decision Making: Making quick decisions in high-pressure scenarios, such as working on Christmas Eve during an extremely busy period.
- Multitasking and Prioritising: Effectively multitasking and prioritising tasks to keep operations smooth and customers happy.
- Teamwork: Developing teamworking skills by clearly and effectively communicating with colleagues to solve various problems.
- Leadership: Managing the floor and team in the absence of managers, demonstrating leadership skills and receiving positive feedback from colleagues and customers.
Education
Sep 2016 - July 2023
A Levels
Chislehurst and Sidcup Grammar School
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Geography – B grade
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Business – C grade
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Psychology – D grade
GCSEs
9 GCSEs passed, including English and Maths
Skills & Expertise
- Leadership
In my roles, I consistently demonstrated strong leadership skills. While working as a sales assistant, I was often tasked with supervising the floor and leading my team in the absence of managers. This responsibility required me to make quick decisions, manage staff effectively, and ensure smooth operations. The positive feedback I received from both colleagues and customers confirmed my ability to lead confidently and competently.
- Customer Service
I excel in delivering exceptional customer service, a skill honed through extensive work experience. In fast-paced retail environments, I managed high-pressure scenarios with ease, ensuring every customer left satisfied. My ability to listen actively and respond to customer needs promptly has consistently led to positive interactions and repeat business. I pride myself on creating a welcoming and efficient shopping experience for all customers.
- Communication
Effective communication and teamwork are vital to my success in any role. During my work experience in post-production, I collaborated closely with colleagues, shadowing various roles to understand the entire process. This experience improved my ability to communicate clearly and work cohesively within a team. Additionally, my passion for football has taught me the importance of clear communication and working together towards common goals.
- Problem Solving
My ability to find quick solutions to problems has been a key asset in my roles. Working in retail, I frequently encountered situations requiring immediate resolution, such as handling multiple customers simultaneously during peak times. My proactive approach and calm demeanour under pressure enabled me to address issues efficiently, ensuring smooth operations and high customer satisfaction. This problem-solving ability is crucial in maintaining a positive and effective work environment.