Amari Wright

• Meeting clients’ expectations: Proactively engaged with clients to understand their needs and preferences, ensuring their expectations were met or exceeded through personalized service and attention to detail during their salon visits.
• Learning how to manage other people: Gained valuable leadership experience by overseeing junior staff and assisting in training new team members, which involved coordinating tasks, providing constructive feedback, and fostering a collaborative work environment.
• Prepared clients for treatment and explained salon procedures: Ensured clients were comfortably seated, appropriately draped, and fully informed about the process of their scheduled treatments, enhancing client comfort and trust in salon services.
• Displayed and sold real products in line with salon procedures to maximize sales opportunities: Effectively showcased salon products by arranging attractive displays and using in-depth product knowledge to educate clients on benefits and proper usage, significantly boosting retail sales.
• Disinfected equipment and readied treatment areas: Rigorously sanitized all equipment and treatment areas before and after each use according to health and safety regulations, ensuring a safe and clean environment for clients and staff.
• Maintained clean supplies of towels and capes by washing and hanging used laundry and storing laundered items for future use: Managed laundry tasks diligently, ensuring a continuous supply of clean and fresh towels and capes for client use, which contributed to maintaining high hygiene standards.
• Covered reception by answering phone calls and booking appointments for customers: Handled reception duties with professionalism, managing telecommunications, scheduling appointments accurately, and providing prompt service to enhance operational efficiency and customer satisfaction.
• Swept floors, cleaned sinks, and wiped mirrors: Performed regular cleaning tasks to maintain an aesthetically pleasing and welcoming salon environment, demonstrating commitment to excellence.

• Level 2 in Beauty Therapy

• Level 3 in Body and Spa Therapy

9 GCSEs passed, including English and Maths

I consider myself to be a highly reliable individual who is willing to learn new things quickly. I have shown this skill when I was asked to help support the team when working in the salon to sell the products directly to customers.